Contact Support

Our customer support team is available Monday through Friday during the hours shown below.

  • UTC: 1am to 11am
  • JST: 10am to 8pm

During these hours, you will receive initial responses to inquiries within 3 hours, and detailed responses within 48 hours.

You can receive support in the following ways:

  1. Create a support ticket using our support portal
  2. Email us at
  3. Call us at +81-0368963010 (Available during support hours)*
  4. * Local and international telephone rates apply.