Frequently asked questions and answers about Microsoft Teams integration are listed below.
Please refer to this support page for information about Microsoft Teams integration.
Can I connect the same Microsoft Teams account to more than one TimeRex account?
You can only connect the same Microsoft Teams account to a single TimeRex account.
When I try to connect with Microsoft Teams, I get an error message "Could not connect to your Microsoft Teams account. integrations.microsoft-teams.provider_exists_description".
This error occurs when you try to connect the same Microsoft Teams account to multiple TimeRex accounts.
Please try connecting with another Microsoft Teams account.
Alternatively, you can disconnect the existing integration from the Microsoft account side.
- Sign in to your Microsoft account and access My Apps portal.
- Move the mouse pointer over the TimeRex application and select [...].
- Select [Manage your application].
- Click [Revoke Permissions] to revoke TimeRex permissions.
For more information, please see the Microsoft support page below.
What happens if I delete my TimeRex account?
When your TimeRex account is deleted, the connection to your Microsoft Teams account will be automatically disconnected.
Any Microsoft Teams meeting information stored on your TimeRex account will also be deleted.
What happens when a booking is canceled on TimeRex?
When a booking is canceled by you or your guest, any Microsoft Teams meetings associated with that booking will be deleted.
What happens to my issued meeting URL if I change my Microsoft Teams account?
You can use the meeting URL that you have already issued.
Once the Microsoft Teams integration is removed, the Online Meeting Settings of the schedule adjustment calendar will be changed to "Off", so you will need to re-set the Online Meeting Settings to Microsoft Teams in each schedule adjustment calendar.
I cannot link my Microsoft Teams account to my TimeRex account.
Please refer to this support page for the cause of the failure of Microsoft Teams integration.
https://support.timerex.net/hc/ja/articles/360056881712 ※Japanese (language)