Cancel a booking

If the schedule adjustment is not convenient for you after it has been completed, both the host and the guest can cancel the schedule adjustment.

Cancellation of appointments is available only in the "schedule adjustment calendar" method.
To cancel an appointment in the "Group (3 Companies) poll" method, please contact the person with whom you wish to schedule adjustment directly.

The cancellation procedure is as follows:

Guest wants to cancel a reservation

1. Open the booking confirmation email.
2. Click "Reschedule" in the email.
3. Click "Cancel" on the "Cancel or Reschedule" screen.
4. On the "Cancel Booking" screen, confirm the appointment to be canceled and click "Cancel Booking".
   If you want to let them know why you are cancelling, you can fill in the "Comment" section.
5. When the "Booking Canceled" screen appears, the cancellation process is complete.

Host wants to cancel a reservation

There are three ways to cancel an appointment from a host.

1. Cancel from the booking completion email
2. Cancel from the linked calendar
3. Cancel from the dashboard

Cancel from the booking completion email

1. Open the booking confirmation email.
2. Click "Cancel" in the email.
3. On the "Cancel schedule confirmed" screen, confirm the appointment to be canceled and click "Cancel appointment".
4. If you want to let them know why you are cancelling, you can fill in the "Comment" section.
   If you want to ask a guest to rebook, if you include the URL to the schedule adjustment calendar, it will facilitate subsequent schedule adjustments.
5. When the "Booking Canceled" screen appears, the cancellation process is complete.

Cancel from the linked calendar

1. From the linked calendar, click on the appropriate appointment, and then click on the URL for cancellation.
2. On the "Cancel schedule confirmed" screen, confirm the appointment to be canceled and click "Cancel appointment".

Cancel from the dashboard

1. From the dashboard, click on "Bookings" in the Calendars, then click on the appropriate appointment.
2. On the "Cancel schedule confirmed" screen, confirm the appointment to be canceled and click "Cancel appointment".

Appointment cancellation deadline

You can set a deadline by which guests can cancel or reschedule their appointments.

By default, you can cancel until the end of the appointment. (If the appointment is scheduled from 10:00 to 11:00, it can be canceled until 10:59)

The process for setting cancellation/reschedule deadline is as follows:

1. In the "Appointment cancellation/rescheduling deadline setting" item, check the "Set an appointment cancellation/reschedule deadline".
2. Set any time (the maximum time limit for a deadline that can be set in the custom settings is 720 hours.)

Cancellation deadline settings are available for Basic Plan and above.